At Kollegala Jyothishyaru, we are committed to providing high-quality IT services to our customers. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are handled.
1. General Terms
- By making a purchase or availing of our services, you agree to this Refund and Cancellation Policy.
- This policy applies to all services and transactions conducted through our website.
2. Cancellation Policy
- Service Cancellation by the User:
- Cancellations must be requested in writing via email to info@kollegalajyothishyaru.shop.
- Cancellation requests must be made within 24 hours of placing the order or prior to the service initiation, whichever comes first.
- Once the service has commenced, cancellations will not be accepted.
- Service Cancellation by Kollegala Jyothishyaru:
- We reserve the right to cancel any service due to unforeseen circumstances or non-compliance with our Terms and Conditions.
- In such cases, users will be notified, and a full refund (if applicable) will be issued.
3. Refund Policy
- Eligibility for Refunds:
- Refunds are applicable only in cases where the service has not been initiated or delivered as agreed.
- Refund requests must be submitted within 7 days of the transaction date.
- Non-Refundable Situations:
- Services that have been fully or partially delivered.
- Delays caused by the customer, such as failure to provide required information.
- Digital products or services once downloaded or accessed.
- Processing Refunds:
- Approved refunds will be processed within 7-10 business days.
- Refunds will be credited to the original payment method used during the transaction.
4. How to Request a Refund or Cancellation
To request a refund or cancellation, please contact us at:
- Email: info@kollegalajyothishyaru.shop
- Phone: +91 95916 33684
Include the following details in your request:
- Full Name
- Transaction ID or Order Number
- Reason for Refund or Cancellation
5. Changes to This Policy
Kollegala Jyothishyaru reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated effective date.
6. Contact Us
For any questions or concerns regarding this policy, reach out to us:
- Kollegala Jyothishyaru
KHASRA NO. 2165/2149, GOVINDGARH, TEHSIL CHOMU, JAIPUR, GOVINDHARH, JAIPUR, RAJASTHAN, PIN 303712
Email: info@kollegalajyothishyaru.shop
Phone: +91 95916 33684
We value your trust and strive to resolve any issues promptly and fairly.